Privacy Policy

GenX Battery (“GenX,” “we,” “us,” “our”) is an Indian manufacturer of UAV battery systems — high energy-density lithium-ion, LiPo and solid-state packs engineered for defence, agriculture, surveillance and industrial drone operations. This Privacy Policy describes how we handle information collected through genxbattery.com, our RFQ and OEM procurement workflows, and direct communications with our sales and engineering teams.

GenX is a Made-in-India brand. We are BIS certified, ISO 9001 approved and NDAA compliant — and we apply the same engineering rigor to how we handle your data as we do to how we build batteries.

This policy covers personal and business information collected when you:

• Browse the GenX website and product catalog
• Submit a Request for Quote (RFQ), bulk quote or fleet quote
• Open an OEM or B2B procurement account
• Request datasheets, discharge reports, connector drawings, UN 38.3 reports, user manuals or warranty terms
• Book an engineering review or “Talk to Engineer” session
• Contact us by email, phone, WhatsApp or web form
• Place a paid order with GST invoicing
• Apply for a job or partnership opportunity

It does not cover third-party websites that link to or from GenX. Those have their own privacy policies and we are not responsible for their practices.

We try to collect only what we genuinely need to serve B2B and OEM buyers. The categories below reflect the actual fields used across our forms.

Business and contact information

Your name, business email, phone or WhatsApp number, company name, designation, GSTIN, billing and shipping address, and country.

Procurement and technical information

Drone platform or application (agriculture, mapping, surveillance, defence, heavy lift, etc.), required voltage / capacity / chemistry / connector, quantity, target delivery timeline, and any custom pack or engineering specifications you share for review.

Account information

If you create an OEM or B2B account: login credentials, account preferences, saved shipping addresses, repeat-order history and authorized buyer contacts within your organization.

Transaction information

Order details, GST invoice records, payment references and statuses, courier and dispatch records. We do not store full payment card numbers — payments are processed by PCI-DSS-compliant payment gateways.

Communications

Emails, chat messages, support tickets, recordings or notes from engineering review calls, and any documents you upload for review.

Technical and usage information

IP address, browser type, device type, pages viewed, referring URL and approximate location derived from IP. This is collected through cookies and similar technologies (see Section 09).

We do not knowingly collect sensitive personal data such as biometric, health or financial information beyond what is strictly required to process a B2B transaction.

We use the information described above to:

• Respond to RFQs with commercial and engineering review
• Discuss connector, harness, charger and pack fitment before order confirmation
• Confirm pricing, GST invoice readiness and dispatch timeline
• Process orders, payments and deliveries
• Provide datasheets, certifications and compliance documentation requested by your procurement or technical team
• Operate and secure OEM and B2B procurement accounts
• Provide after-sales service, warranty support and replacements
• Comply with Indian tax law, export-control rules and NDAA / defence procurement requirements where applicable
• Improve our website, catalog and procurement workflows
• Send you transactional communications about your orders, and — only with your consent — occasional updates about new products, certifications or events
• Detect and prevent fraud, abuse or unauthorized access

Where Indian data protection law (the Digital Personal Data Protection Act, 2023), the EU GDPR, or comparable legislation applies, we rely on the following lawful bases:

• Performance of a contract— to process your RFQ, fulfil orders and provide warranty support.
• Legitimate business interest— to operate, secure and improve our procurement workflows and respond to B2B enquiries.
• Legal obligation— for GST invoicing, tax filings, defence and export compliance records, and statutory retention periods.
• Consent— for non-transactional marketing communications and certain optional cookies. You can withdraw consent at any time.

• Logistics and courier partners— to ship batteries and handle hazardous-goods documentation.
• Payment gateways and banks— to process payments and reconcile GST invoices.
• IT, cloud and analytics providers— for hosting, email, CRM and website analytics under written confidentiality terms.
• Professional advisors— auditors, legal counsel and tax advisors, where required.
• Government and regulatory authorities— where disclosure is legally required (for example, customs, tax, defence or law-enforcement requests with valid legal authority).
• In a corporate transaction— if GenX is involved in a merger, acquisition or restructuring, information may be transferred subject to equivalent privacy protections.

We do not share procurement, RFQ or OEM account data with marketing partners or data brokers.

We keep information only as long as it serves a clear purpose:

• RFQ and quote records— typically retained for up to 3 years to support repeat procurement, fleet planning and historical reference for OEM buyers.
• Order, invoice and GST records— retained for the period required under Indian tax and company law (currently 8 years).
• Account information— retained for the life of your B2B account, plus a reasonable archive period after closure.
• Communications and engineering review notes— retained as needed for warranty, after-sales support and dispute resolution.
• Website analytics data— typically retained for 26 months or less in aggregated form.

When data is no longer needed for any of the above, we delete or anonymize it.

We apply technical and organizational measures appropriate to the sensitivity of the data, including:

• Encryption of data in transit (HTTPS) and at rest for sensitive fields
• Role-based access control for sales, engineering and procurement teams
• Multi-factor authentication on internal systems
• Regular access reviews, vulnerability scanning and patching
• Secure handling of documents shared during engineering review and OEM evaluation
• Vendor due diligence before onboarding third-party processors

No system is perfectly secure. If we ever become aware of a personal data breach that affects you, we will notify you and the relevant authorities in line with applicable law.

We use cookies and similar technologies to:

• Keep you signed in to your OEM or B2B account
• Remember your cart, RFQ drafts and form progress
• Understand how the catalog and RFQ flow are used, so we can improve them
• Measure the performance of marketing campaigns where you have consented

You can control cookies through your browser settings or our cookie banner. Blocking strictly necessary cookies may prevent parts of the RFQ flow, login or checkout from working correctly.

Subject to the law that applies to you (including the DPDP Act 2023 in India and the GDPR in the EU/UK), you have the right to:

• Ask for a copy of the personal data we hold about you
• Correct inaccurate or outdated information
• Request deletion of your data where no legal obligation requires us to keep it
• Withdraw consent for marketing communications
• Object to or restrict certain processing
• Lodge a complaint with the Data Protection Board of India or your local data protection authority
• Nominate another person to exercise your rights in case of incapacity (DPDP Act)

GenX is headquartered in India and our primary servers and operations are India-based. Where data is processed by service providers located outside India (for example, certain cloud or email providers), we ensure equivalent protection through contractual safeguards and only transfer data to jurisdictions permitted under the DPDP Act and other applicable laws.

GenX products and services are intended for businesses, government buyers and professional operators. The site is not directed at children under 18, and we do not knowingly collect their personal information. If you believe a child has provided us with personal data, please contact our Grievance Officer and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, our products or the law. When we make material changes, we will update the “Last updated” date at the top of this page and, where appropriate, notify you by email or through your B2B account. Continued use of GenX websites and services after the update means you accept the revised policy.

For any privacy question, data request or complaint, please contact our Grievance Officer. The contact card is shown below for easy reference.