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When this policy applies
This Order Cancellation Policy applies when a customer cancels all or part of an order within 2 hours of purchase, after order acceptance and acknowledgement from GenX UAV Battery but before shipment of Goods or execution of services.
Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped.
Once the order has shipped
Please note that if the item has shipped, the order cannot be cancelled. All claims once an item is shipped will be in accordance with our Warranty & Return Policy.
UAV battery packs are Class 9 Dangerous Goods. Once a consignment is handed to a hazmat-cleared courier it cannot be recalled mid-transit, which is why the cancellation window closes at dispatch.
How to cancel an order
To cancel an order you have placed with GenX UAV Battery, you must contact customer support by email at support@genxbattery.com or by phone on +91 78618 94512 within 2 hours of purchase.
When contacting customer support to cancel an order, please be ready to provide:
- Your name / company name
- The order number
- Your contact information (phone and the email used on the order)
- Whether you are cancelling the whole order or specific line items
Support hours are Mon–Sat, 9:30–18:30 IST. A cancellation is effective only once GenX confirms it in writing.
Cancellation by GenX
GenX may decline or cancel an accepted order, and will inform you and refund any amount received, in circumstances including:
- A pricing or specification error on the listing or quotation
- Stock unavailability, or a cell/component supply failure affecting a custom build
- Failure of compliance, hazmat-serviceability, export-control or restricted-end-use checks
- Fraud risk, or non-payment on a credit-term order
Custom-built and OEM-specific packs already released to production against your written approval cannot be cancelled once the build has started.
Refund of a cancelled order
Where payment has already been received against a cancelled order, the amount is refunded under our Refund Policy — credited within a maximum of 7 working days of the refund being approved and your bank account details being received.
Where a GST tax invoice had already been raised, a GST credit note is issued reversing that invoice.