Support · Returns & Rework
Register a Return (RMA)
Facing an issue with a battery or need a rework? Register it here with your order number. You’ll get an RMA number right away and our team will contact you with inspection and shipping instructions.
What happens next?
- You receive an RMA number instantly — quote it in all communication.
- Our sales team confirms the return and shares the ship-to address.
- The battery team inspects the units and performs rework or arranges replacement.
- Reworked / replacement units are dispatched back to you with tracking.
Need help? Write to support@genxbattery.com.