Warranty & Return Policy

GenX UAV battery packs are covered by a 12-month manufacturing-defect warranty from the date of delivery, unless a different period is stated on the product page, datasheet or quotation for that specific SKU. The warranty period applicable to your pack is printed on its warranty record and on the delivery confirmation you receive.

We at GenX assure you of providing an accurate description and standard industrial quality products on the website. All our products are covered under manufacturing defect warranty and would be repaired or replaced if found defective.

If any product is found to be not working, or not matching the description on the website, the same needs to be informed to GenX by email at support@genxbattery.com within a period of 5 days from delivery of the product. Transit damage must be recorded at the time of delivery and reported within the same window.

We do not provide any return on items which are fully functional and as per the specs provided by GenX.

We only do exchange in the case of defective products. The exchange will be done after the RMA process and approval from our team. Once approved, items will be exchanged within 3–5 working days.

Where a refund is due instead of an exchange, it is governed by our Refund Policy. Orders cancelled before dispatch are governed by our Order Cancellation Policy.

Email GenX with the details of the problem faced in the product, along with relevant images or an operating video. Our customer service department will check the details and, if required, issue a Return Merchandise Authorization (RMA) number. Our team may also decide to replace the product without a return, or refund the amount for that product.

You can register the return yourself at genxbattery.com/returns — you receive an RMA number immediately.

After the RMA number is issued, the customer has to courier the product to the address below, mentioning the RMA number on the return box:

Once the product is received, our technical services department will check it and update you within a week of receiving the parcel.

Yes, for sure. If the warranty is over it does not mean that our responsibility towards the sold product is over. We provide a repairing service at the minimum possible rates. Please reach out to us at support@genxbattery.com and we shall be glad to help you.

For packs still in service we also offer cell-level assessment, capacity testing and rework — ask the support desk for a rework quotation with your pack serial number.

GenX will be able to exchange any item only if the packaging is not broken and provided the customer has informed us within 24 hours of receiving the items. If any of these criteria is not matched, GenX is not liable to exchange such items.

We urge customers to select products properly while ordering. Once the items are used we will be unable to sell them to someone else, hence GenX is firm on not accepting such items back.

• Custom-built and OEM-specific packs are made to your approved specification and cannot be exchanged as unwanted goods.
• Our engineering team will review voltage, connector, C-rate and platform fitment with you before you order — use it, it is free.